VIRIDIAN GROWTH SYSTEMS
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Terms of Service

Last updated: July 21, 2026

These terms govern your use of the website and services of Viridian Growth Systems ("Viridian," "we," "us"). By using our website or purchasing a service tier, you agree to these terms.

The services

Viridian provides done-for-you reputation, customer capture, and customer reactivation services for local service businesses. Depending on the tier you purchase, your services may include:

  • Requesting reviews from your customers after completed jobs, and responding to reviews on your behalf.
  • Reactivation and referral campaigns that bring past customers back and encourage new referrals.
  • An instant text-back response when a call to your business is missed.
  • A personalized AI chatbot, set up around your business and services, that answers common customer questions on your website, captures visitor and lead information, and helps guide potential customers toward booking.
  • AI-supported customer messaging and automated responses to routine, common inquiries, with anything outside that scope routed to you or your team.
  • Lead capture and follow-up support.
  • Setup and monthly upkeep of your Google Business Profile, a referral program, and seasonal campaigns.

The exact features included in your engagement are determined by the tier you select and are confirmed during onboarding. This summary is provided for clarity and does not expand the services beyond what your selected tier and onboarding materials describe. AI-supported features assist your business and are not a substitute for your own professional judgment. We do not guarantee that any AI feature will be error-free or will answer every inquiry.

Fees, tiers, and agreements

Each tier has a recurring service fee and a one-time onboarding fee, both shown at checkout. Your onboarding fee and first billing period are collected at checkout.

All tiers are billed automatically using the payment method on file. The billing cycle and any minimum agreement term for your tier are presented at checkout for the option you select, and you accept them before payment. You authorize us to charge that payment method for all fees due under your selected tier until you cancel in line with your agreement. It is your responsibility to keep a valid payment method on file.

Some tiers are offered on a month-to-month basis and others under a minimum agreement term. The terms that apply to your purchase, including whether an agreement renews for successive terms, are the ones shown to you at checkout and accepted before payment.

Refund policy

All payments and fees are nonrefundable, except where a refund is required by applicable law. This includes, without limitation, recurring service fees, setup fees, onboarding fees, and any prepaid subscription periods.

When you cancel in line with your agreement, you will not be billed for future periods, but amounts already paid are not refunded, and any current billing period or prepaid term is not prorated or returned. Onboarding and setup fees cover work performed at the start of your engagement and are nonrefundable once that work has begun.

Cancellation

To cancel, contact us at [email protected]. Cancellation takes effect at the end of your current billing period or minimum agreement term, whichever applies to your tier as presented at checkout. Cancellation stops future billing. As stated in the refund policy above, it does not refund amounts already paid.

Your responsibilities

You agree to complete your onboarding form, to provide accurate and current information, and to approve anything that goes out in your name. You are responsible for the accuracy of the business information you give us and for holding the rights to any content, logos, and materials you ask us to use. You agree to use the services only for lawful purposes and in line with the policies of any platform involved, including Google and your phone and messaging providers.

Reviews and platform policies

We ask your customers for honest reviews and respond to reviews on your behalf. We do not filter, gate, block, or remove reviews, because doing so violates Google's policies and puts your listing at risk. You agree not to ask us to do so.

Messaging and consent

Where the services send texts or calls to your customers on your behalf, you are responsible for having a lawful basis and any required consent to contact those customers. We provide opt-out handling as part of the services, and you agree to honor opt-out requests.

Results

We report your results in counts, such as reviews generated, calls captured, and customers returned. We work hard on your behalf, and any figures or estimates we share before you start are labeled as estimates. Results depend on factors outside our control, including your market, your response to leads, and the quality of your work, so we do not guarantee a specific outcome.

Limitation of liability

To the fullest extent permitted by law, Viridian is not liable for indirect, incidental, or consequential damages arising from your use of our website or services. Our total liability for any claim is limited to the amount you paid us in the three months before the claim arose.

Changes to these terms

We may update these terms from time to time. When we do, we will change the date at the top of this page. Continued use of our services after a change means you accept the updated terms.

Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules.

Contact us

Questions about these terms? Reach Viridian Growth Systems at [email protected] or 727-220-2287.